Support
Find simple guidance to help you set up, manage, and update your CareTags. Choose a section below to get started.
Browse the support sections below or contact us if you cannot find what you need.
Getting Started
New to CareTags? These guides will help you understand how your tag works and how to get everything set up.
How CareTags work
Placeholder article text explaining how NFC tags work, what happens when someone scans a CareTag, and what information can be shown.
Read guideSetting up your first CareTag
Placeholder article text covering the basic setup process, including scanning the tag, logging in, and saving contact details.
Read guideWhat to add to your CareTag profile
Placeholder article text with advice on adding useful contact information, notes, and only sharing details you are comfortable making visible.
Read guideChanging / Updating a CareTag
Learn how to update the information linked to a CareTag, make changes to contact details, or adjust what is shown when scanned.
Updating contact details
Placeholder article text explaining how to update phone numbers, names, and alternative contacts linked to a CareTag.
Read guideChanging the information shown when scanned
Placeholder article text covering how customers can choose what information appears publicly when a CareTag is tapped.
Read guideMoving a CareTag to another person, pet, or item
Placeholder article text explaining when and how a tag can be updated for a different use, depending on the product and account setup.
Read guideMy Account
Help with logging in, managing your account, viewing your tags, and keeping your CareTags information up to date.
Logging in to your account
Placeholder article text explaining how to access your CareTags account, including what to do if you are unsure which email address was used.
Read guideFinding your CareTags
Placeholder article text covering where customers can see their tags, manage linked profiles, and check which tags are connected to their account.
Read guideChanging your email or account details
Placeholder article text explaining how account details can be updated and when customers may need to contact support.
Read guideStill need help?
If you cannot find the answer you need, contact us and we’ll help you get things sorted.
Contact CareTags