Terms and Conditions
These terms explain how you can use our website, purchase CareTags products, and manage the information linked to your CareTags account.
Last updated: June 2026
1. About these terms
These Terms and Conditions apply when you use the CareTags website, buy products from us, create an account, or use a CareTag to store and share information.
By using our website or purchasing from us, you agree to these terms. If you do not agree with them, you should not use our website or services.
2. About CareTags
CareTags provides physical NFC-enabled products that can link to information entered by a customer or account holder. When a compatible device scans a CareTag, it may open a public webpage showing information that the account holder has chosen to make available.
CareTags are designed to support identification, contact, and useful information sharing. They are not a medical device, emergency service, tracking product, or substitute for professional care, supervision, or safeguarding arrangements.
3. Information shown publicly on a CareTag
You are responsible for the information you add to a CareTag profile. Information added to a public CareTag profile may be visible to anyone who scans the CareTag or otherwise accesses the public CareTag link.
You should only add information that you are comfortable being publicly accessible. Do not add private, sensitive, confidential, financial, medical, security, or unnecessary personal information unless you are happy for it to be seen by someone who scans the CareTag.
If you manage a CareTag for another person, such as a child, relative, person you care for, employee, or pet owner, you must make sure you have appropriate permission or authority to add and share that information.
We may remove, restrict, or suspend access to CareTag content if we reasonably believe it is unlawful, harmful, abusive, misleading, or inappropriate.
4. Your account
You may need an account to manage your CareTags. You are responsible for keeping your login details secure and for all activity that takes place through your account.
You must ensure that the information you provide to us is accurate, up to date, and not misleading. You should update your CareTag information if anything changes.
5. Orders and payment
When you place an order through our website, you are making an offer to buy the selected products. An order is accepted when we confirm it or dispatch the product.
Prices are shown on the website and may change from time to time. The price you pay will be the price shown at checkout when you place your order.
Payment must be made using one of the payment methods available at checkout. We may refuse or cancel an order where payment is not authorised, where there has been an obvious pricing or product error, or where we are unable to fulfil the order.
6. Product descriptions and availability
We aim to ensure that product descriptions, images, prices, and availability are accurate. However, product colours, sizes, finishes, and packaging may vary slightly from images shown on the website.
Products are subject to availability. If we are unable to supply a product you have ordered, we will contact you and offer a suitable alternative, revised delivery date, or refund.
7. Delivery
Delivery options, estimated delivery times, and costs will be shown at checkout or on our Delivery and Returns page. Delivery times are estimates and are not guaranteed unless we specifically state otherwise.
You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect information supplied by you.
8. Cancellations, returns and refunds
If you are buying as a consumer online, you will usually have the right to cancel your order within 14 days after receiving your goods. You do not usually need to give a reason.
To cancel or return an order, please contact us using the details on our website. Returned products should be unused, in their original condition where possible, and returned with any packaging or accessories supplied.
Refunds will usually be made to the original payment method. We may reduce a refund if goods have been handled more than necessary to check their nature, characteristics, and functioning.
Some products or services may not be cancellable once personalised, customised, used, activated, or supplied digitally, where this is permitted by law. This does not affect your statutory rights if a product is faulty or not as described.
9. Faulty or damaged products
If your product arrives damaged, faulty, or not as described, please contact us as soon as possible. We may ask for photos or further information so that we can assess the issue.
Where required by law, we will offer a suitable remedy, which may include a repair, replacement, or refund.
10. Acceptable use
You must not use CareTags, our website, or any linked CareTag profile to upload, display, store, or share content that is unlawful, abusive, threatening, defamatory, discriminatory, obscene, misleading, or infringes another person’s rights.
You must not attempt to interfere with the operation, security, or availability of our website, systems, or services.
11. CareTags service availability
We aim to keep the CareTags website and associated services available, but we do not guarantee that access will always be uninterrupted, secure, or error-free.
We may need to carry out updates, maintenance, improvements, or changes that affect availability from time to time.
12. NFC and device compatibility
CareTags use NFC technology and require a compatible device to scan them. Some phones, cases, settings, browsers, operating systems, or network conditions may affect scanning or access to the linked webpage.
We cannot guarantee that every device will scan every CareTag in every situation.
13. Privacy and personal data
We will handle personal data in accordance with our Privacy Policy. You should read our Privacy Policy to understand what information we collect, how we use it, and what rights you may have.
The information you choose to publish on a CareTag profile is different from information you provide privately to manage your account or place an order. Public CareTag profile information may be accessible by anyone who scans the CareTag or visits the linked page.
14. Intellectual property
The CareTags name, branding, website content, product designs, images, text, graphics, and other materials are owned by us or licensed to us. You must not copy, reproduce, modify, distribute, or use them without permission, except as allowed by law.
15. Liability
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
CareTags are intended to support information sharing. We are not responsible for decisions, actions, delays, losses, or outcomes that result from someone scanning or not scanning a CareTag, being unable to access a CareTag profile, or relying on information entered by a customer or account holder.
16. Changes to these terms
We may update these Terms and Conditions from time to time. The latest version will be available on this page and will apply from the date shown at the top of the page.
17. Governing law
These terms are governed by the laws of England and Wales. If there is a dispute, the courts of England and Wales will have jurisdiction, unless consumer protection law gives you the right to bring a claim elsewhere in the UK.
18. Contact us
If you have any questions about these Terms and Conditions, your order, or your CareTags account, please contact us using the contact details provided on our website.
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