CareTags FAQs
Simple answers about how CareTags work, who they are for, and which type might be right for you.
What is a CareTag?
A CareTag is a smart NFC tag that can show helpful contact information when tapped with a smartphone. It can be worn, carried, stuck to an item, or attached to a pet collar.
How do I know what size wristband to buy?
CareTag wristbands come in 3 different sizes and are made from a soft silicone material.
Measure around the wrist where the band will sit. The below size guide will help you find the most comfortable Wristband:
50mm: best for approx. 14.5cm to 16cm wrists
55mm: best for approx. 16cm to 17.5cm wrists
60mm: best for approx. 17.5cm to 19cm wrists
The bands have a little stretch, but for comfort we recommend choosing the size that sits closest to the middle of the range.
Does the person scanning need an app?
No. The person scanning the CareTag does not need the CareTags app. They simply tap the tag with a compatible smartphone and the contact information opens in their browser.
Do CareTags need batteries or charging?
No. CareTags use NFC technology, so they do not need batteries, charging or switching on.
Can I update the contact details?
Yes. You can update the information linked to the CareTag through the CareTags web app, so you do not need to replace the tag if your details change.
Which CareTag is best for someone with dementia?
A pendant, wrist band or iron-on patch is usually best. Pendants and wrist bands are easy to wear, while iron-on patches can be added to coats, bags or clothing for a more discreet option.
Which CareTag is best for children?
Wrist bands are often the best choice for children because they are visible and easy to wear on days out. Iron-on patches are also useful for coats, bags and school clothing.
Which CareTag is best for pets?
A pet tag or small pendant-style CareTag is best for collars. It can sit alongside a normal ID tag and give someone another way to contact you if your pet is found.
Which CareTag is best for wallets, phones and tablets?
Stickers are usually best for belongings such as phones, tablets, laptops, wallets, keys, luggage and bags. They are simple to attach and easy for someone to scan if the item is found.
What information should I add to a CareTag?
Add enough information to help someone contact the right person. This could include a first name, short message, phone number, email address, or guidance such as “please call my daughter”.
Is my information private?
You choose what information to share. We recommend only adding details you are comfortable making visible to someone who scans the tag.