Delivery & Returns
We want ordering from CareTags to feel simple and straightforward. Below you’ll find key information about delivery, returns, refunds, and what to do if something is not quite right.
Delivery
We aim to process and dispatch orders as quickly as possible. Once your order has been placed, your CareTags will be prepared and sent to the delivery address provided at checkout.
- Orders are usually dispatched within 1 to 3 working days.
- Delivery times may vary depending on the postal service and your location.
- You will receive an order confirmation after purchase.
- Please ensure your delivery details are correct before completing your order.
Free Delivery
Free standard delivery is included on all CareTags orders. We use Royal Mail 2nd Class. Once despatched, orders should arrive within 2-3 working days.
Premium Delivery
For priority handling & delivery, select "Premium Delivery at checkout. Once shipped items should be with you within 1-2 days. Full tracking is available.
Returns
If you change your mind, you may return eligible items within 14 days of receiving your order, provided they are unused, in their original condition, and suitable for resale.
- Returned items must be unused and undamaged.
- Items should be returned with their original packaging where possible.
- You are responsible for return postage unless the item is faulty or incorrect.
Personalised or Activated Tags
Some CareTags may be linked to online profiles or prepared for a specific customer. If a tag has been personalised, activated, or used, it may not be eligible for return unless it is faulty.
If you are unsure whether your item can be returned, please contact us and we will be happy to help.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can put things right.
- Please include your order number.
- Tell us what the issue is.
- Include photos if the item is damaged or incorrect.
Refunds
Once your return has been received and checked, we will confirm whether a refund has been approved.
Approved refunds will be processed back to your original payment method. The time it takes to appear in your account may depend on your payment provider.
Need help with an order?
If you have a question about delivery, returns, or your CareTags order, please get in touch and we’ll be happy to help.
Contact CareTags